Answer every review
Every Google review answered,on Autopilot.
You mean to reply. Then the day fills up and the review sits there for three weeks. Rank Pilot drafts the answer in your voice, ready for you to read and save.
“Came out the same afternoon in 100° heat and had the AC running in an hour. Fair price, no upsell.”
Thanks, Sarah. Glad we got you cool again the same day. Give us a shout before next summer and we’ll get the unit serviced.
Map © Google
- Every review gets a draft
- Written the way you talk
- New reviews checked every 4 hours
- Nothing goes out unseen
Every review answered, in your voice
Not “we strive for excellence.” The reply reads like somebody who was actually on the job wrote it, because it is built from how your trade talks and how you have answered before.
- Rank Pilot checks for new reviews every four hours and drafts a reply to each; you read it, change any word, and save it.
- With Autopilot on, which is the default, a saved reply goes out on its own two hours later; switch it off and the reply waits until you press Publish.
- A review that threatens legal action or looks fake is left for you to handle.
- Even the angry one gets a calm, professional answer.
“Came out the same afternoon in 100° heat and had the AC running in an hour. Fair price, no upsell.”
Thanks, Sarah. Glad we got you cool again the same day. Give us a shout before next summer and we’ll get the unit serviced.
“Booked a morning slot and the engineer showed up after four.”
That’s a fair complaint, Mike. A morning slot should mean morning. We were a van down that day and should have rung you. Call the office and I’ll sort you out.
How to respond to Google reviews: 6 examples
Three good and three bad reviews, from a dental practice, a garage and a salon. Each reply thanks the person, picks up what they said, and for a complaint, owns it and offers a next step.
- Example
A positive review for a dental practice
“So gentle and patient with me. First time in years I haven’t dreaded the dentist.”
ReplyThank you for taking the time to write this, Emma. A calm, unhurried visit is exactly what the team aims for, and they will be glad to read it.
In healthcare, thank the person without confirming any treatment or visit detail.
- Example
A positive review for a garage
“Honest garage. Told me my brakes had plenty of life left instead of selling me new pads.”
ReplyThanks, Dan. We’d rather you came back when the pads actually need doing than paid for them early. See you when they do.
Name the thing they valued, so the next reader sees it too.
- Example
A positive review for a salon
“Love my colour! Jess listened to exactly what I wanted.”
ReplySo glad you love it, Chloe! Jess will be thrilled to hear it. See you next time.
Warm and short suits a salon. Mention the stylist by name if the customer did.
- Example
A negative review for a dental practice
“Waited 40 minutes past my appointment time and nobody explained why.”
ReplyWe’re sorry about the wait, and that nobody explained it. That isn’t the standard we hold ourselves to. Please call the practice and ask for the manager, so we can hear what happened and put it right.
Apologise for the experience, take the detail off the page, and confirm nothing about care.
- Example
A negative review for a garage
“Quoted $300, charged $420. Nobody called me before doing the extra work.”
ReplyYou’re right to be annoyed, Mark. Extra work should never go ahead without a call first. Ask for me when you ring, and I’ll go through the invoice with you line by line.
Own the specific failure and offer a real next step, not a general apology.
- Example
A negative review for a salon
“My cut was uneven and the stylist seemed rushed.”
ReplySorry, Laura. A rushed cut isn’t what you came in for. Give us a call and we’ll book you in with our senior stylist to put it right.
Offer the fix in private. An argument in public costs more than the haircut.
Two people read your replies.Both of them matter.
One is the customer deciding between you and the next name on the list, who reads how you handled the bad one. The other is Google, which names replying to reviews in its own advice to local businesses.
- Silence under a complaint reads as “they didn’t care enough to answer.”
- A good reply to a bad review often sells better than the five-star ones.
- A reply that names the fix tells the next reader what happens when something goes wrong.
- Never answeredSitting on your profile now23
- Drafted, waiting for youOne tap each8
- AnsweredPosted in your voice12
Run a practice?You keep control of every word.
In healthcare, confirming that somebody was your patient can be a problem even when their own review says so. So most practices stay silent, and the silence costs them.
- Switch Autopilot off for the practice, and no reply goes out until you press Publish.
- Every draft is yours to edit: take out a name, a treatment or a date before it is saved.
- AutopilotOff
- Every draftEditable
- Goes out whenYou press Publish
When a review needs more than a reply
A review that breaks Google’s rules can be reported: here is how to remove a bad Google review, and when you can’t. Answering one by hand? Read how to respond to a bad Google review. If there are too few reviews to answer, start with how to get more Google reviews.
To see your rating beside the businesses ahead of you, and the bad review still waiting for a reply, run the one-minute check of your Google profile.
Introducing Rank Pilot
Ask it to clear the backlog.It will.
Rank Pilot is a chat, not a dashboard. Ask in your own words and the work comes back drafted.
- “Reply to my reviews”: every waiting one, drafted in your voice.
- “Write this week’s post”: a draft ready for you to save.
- “How do I compare?”: your rating and review count beside the competitors near you.
Reply to my reviews
Eight are waiting. Here’s the first, written the way you talk to customers.
“Came out the same afternoon in 100° heat and had the AC running in an hour. Fair price, no upsell.”
Thanks, Sarah. Glad we got you cool again the same day. Give us a shout before next summer and we’ll get the unit serviced.
Nothing goes live until you save it.
$79per location, per month7-day trial
7-day trial
It drafts.You decide. Always.
Every draft is yours to read and change, and Autopilot is a switch in your account, on or off as you choose. Cancel whenever you like, from your account, without a phone call.
- Cancel any timeFrom your account, no call
- No setup feeOne price, nothing added on
- Your data is yoursExports on request
See which review is still waiting
Type your business name and see your rating beside the businesses ahead of you, and the bad review still waiting for a reply. A minute, no card.
- The review still waiting
- What your rating is doing
- What to fix first
Straight answers
Replying to reviews, answered.What owners ask before they switch it on.
Is it safe to auto-reply to Google reviews?
As safe as you make it: no reply reaches your profile until you have read it and saved it. What goes wrong with most auto-replies is a stock line under a specific complaint, and every draft here answers what that review actually said.
Will the replies sound like a bot?
They are written in your trade’s register: warm and brief for a salon, careful for a clinic, plain for a garage. Each draft starts from the customer’s own words, so no two read alike.
Does replying to reviews help ranking?
Google does not publish how it weights anything, so nobody outside Google can put a number on it, and we won’t. What is certain is that the next customer reads how you answered before deciding whether to call.