Answer every Google review — without stopping the job.
You mean to reply. Then the day fills up and the review sits there for three weeks. Rank Pilot writes the answer the day it arrives, sounding like you, and waits for your nod.
- Every review gets an answer
- Written the way you talk
- Same day, not next month
- You approve before it posts
Every review answered, in your voice
Not “we strive for excellence.” The reply reads like somebody who was actually on the job wrote it, because it is built from how your trade talks and how you have answered before.
- Five stars can post on their own, if you want them to.
- Anything less waits in a queue for your yes or no.
- Even the angry one gets a calm, professional answer.
- Edit any word of it before it goes anywhere.
“Came out the same afternoon in 100° heat and had the AC running in an hour. Fair price, no upsell.”
Your reply · drafted
Thanks Sarah — glad we got you cool again the same day. Give us a shout before next summer and we’ll get the unit serviced.
“Booked a morning slot and the engineer showed up after four.”
Your reply · waiting for your OK
That’s a fair complaint, Mike — a morning slot should mean morning. We were a van down that day and should have rung you. Call the office and I’ll sort you out.
Two people read your replies. Both of them matter.
One is the customer deciding between you and the next name on the list, who reads how you handled the bad one. The other is Google, which treats a profile that answers as an active business and a silent one as a maybe.
- Silence under a complaint reads as “they didn’t care enough to answer.”
- A good reply to a bad review often sells better than the five-star ones.
- An answered profile is an active profile, and Google notices activity.
Your reviews right now
- Never answeredSitting on your profile now23
- Drafted, waiting for youOne tap each8
- AnsweredPosted in your voice12
Run a practice? You keep control of every word.
In healthcare the reply is where the risk sits — confirming somebody was your patient can be a problem even when their own review says so. Which is why most practices say nothing at all, and silence costs them.
- Auto-send is switched off. Every reply waits for your named approver.
- Drafts stay neutral: no name, no treatment, no date, no “your visit”.
- Anything risky is flagged in the draft before you approve it.
- Review requests are written the same careful way.
Healthcare mode
- Auto-sendOff
- Reviewer name in replyRemoved
- Treatment mentionedFlagged
- Waiting on approverYes
A recolha de avaliações chega em breve. O Rank Pilot ainda não pede avaliações aos seus clientes — esta página descreve o que vai fazer. Responder às avaliações que já tem funciona hoje.
And it keeps new ones arriving
Answering what you have is half of it. The other half is that there is something new to answer every month, so the profile never looks like it went quiet in the spring.
- A request goes out after the job, while you are still fresh in mind.
- Sent in your name, by text or email, reading like you wrote it.
- Each new arrival gets its reply drafted straight away.
- You can see who is being asked and stop any of it.
Hi Maya — thanks for having us out on Tuesday. If we did right by you, a quick Google review helps more than you’d think. Takes about 20 seconds.
Somebody has to write them
Every review on your profile is a small piece of writing somebody owes an answer to. The only question is whether that somebody is you at nine in the evening.
Answer them yourself
Free, and it never ends
- Check the profile often enough to catch them while they are fresh.
- Find the words for the bad one while you are still annoyed by it.
- Keep doing both in the weeks when work is busiest.
Or let Rank Pilot draft them
Os primeiros 7 dias grátisUS$ 79 a month, cancel any time
- The answer is written before you have seen the review.
- It stays polite about the thing you would not have stayed polite about.
- You skim, tap, and go back to work.
Ask it to clear the backlog. It will.
Rank Pilot is a chat, not a dashboard. Tell it what you want in the words you would use with a person, and it comes back with the work done and waiting on you.
- “Reply to my reviews” — every waiting one, drafted in your voice.
- “Ask my customers for reviews” — requests written and queued.
- “Keep an eye on my rating” — you hear before a bad run becomes a problem.
Eight are waiting. Here’s the first — written the way you talk to customers.
“Came out the same afternoon in 100° heat and had the AC running in an hour. Fair price, no upsell.”
Your reply · drafted
Thanks Sarah — glad we got you cool again the same day. Give us a shout before next summer and we’ll get the unit serviced.
- Reply to my reviews
- Ask for reviews
- Check my rating
- Write a post
- Fix my services
It writes like your trade writes
A reply from a roofer does not read like a reply from a dental practice, and a customer can tell instantly when the words came from somewhere else.
It knows the job
It can answer about a callout, a fitting or an appointment without you explaining what any of those are.
It knows the complaint
The things customers grumble about in your line of work are predictable, and there is a right way to answer each one.
It knows your register
Warm and brief for a salon, precise and careful for a clinic. It matches how you already sound.
Quanto custa
Um plano. Tudo incluído.
Sem taxa de adesão, sem extras, sem contrato. Cancele a partir da sua conta, sem telefonemas.
US$ 79por local, por mês
Os primeiros 7 dias grátis
Não precisa de cartão para a análise. Cancele a partir da sua conta quando quiser, sem telefonemas.
Tudo isto, desde o primeiro dia
- Posição medida a partir de 49 pontos à sua volta
- Perfil refeito e mantido atualizado
- Pedido de avaliação após cada visita (em breve)
- Resposta escrita para cada avaliação
- Publicações semanais e fotografias novas
- Concorrentes próximos acompanhados
- Aviso no próprio dia se a sua posição descer
- Um relatório por mês, numa página
Quanto custa o mesmo trabalho noutros sítios
- $1,500–5,000
- Agência de SEO localpor mês · contrato de 6–12 meses
- $299–449
- Podium / Birdeyepor local · mais extras
- US$ 79
- Rank On Maps AIpor local · sem contrato
Preços de tabela públicos, verificados em julho de 2026.
It drafts. You decide. Always.
Nothing is ever published on your profile that you have not seen, unless you personally switch on auto-send for five-star reviews. Turn that off and it stays off. Cancel whenever you like — nothing you have written goes with us.
Os primeiros 7 dias grátis
- Cancele quando quiserNa sua conta, sem telefonemas
- 30 dias para devoluçãoEscreva-nos, sem perguntas
- Os seus dados são seusExportação a pedido
See how many are waiting
Type your business name and see how many reviews are sitting on your profile unanswered right now. A minute, no card.
- How many are unanswered
- What your rating is doing
- What to fix first
Respostas diretas
As perguntas que ia fazer de qualquer maneira.
Quanto tempo até subir de posição?
O Rank Pilot começa pelas correções do perfil e pelas avaliações logo na primeira semana, e as duas coisas dão para ver. As posições costumam mexer em 30 a 90 dias. Ninguém consegue fazer mais depressa, e quem prometer está a mentir-lhe.
Conseguem pôr-me no topo?
Não prometemos isso. Ninguém manda no Google, e toda a gente que diz o contrário está a vender-lhe alguma coisa. Mostramos-lhe o que mudou e o que isso lhe rendeu, todos os meses.
Precisam da minha conta do Google?
Para a análise, não. Se assinar, liga o seu perfil uma vez para que o Rank Pilot possa fazer as correções. Mostra-lhe tudo antes de ficar público, e pode desligar quando quiser.
Isto são avaliações falsas?
Não. O Rank Pilot pede aos seus clientes verdadeiros, depois de visitas verdadeiras. As avaliações falsas levam à suspensão do negócio no Google, por isso nunca lhes tocamos. A recolha de avaliações chega em breve.
Há contrato?
Não. É mês a mês e cancela a partir da sua conta.
Posso ver o que encontra antes de pagar?
É exatamente isso que a análise gratuita é. Mostra o seu mapa, as suas falhas e os negócios que estão à sua frente, sem esconder nada e sem pedir cartão.